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FAQ

Most popular questions

We understand that moving can bring up many questions. That’s why we’ve compiled a list of frequently asked questions to provide you with all the information you need. Whether you’re curious about our services, pricing, or the moving process, our FAQs are here to help you navigate your move with confidence and ease. If you don’t find the answer you’re looking for, feel free to contact us directly — we’re always here to assist you!
How are moving costs calculated in California?

At ProMen, our moving costs are based on a straightforward hourly rate or a flat rate, depending on the size and scope of your move. We provide transparent pricing upfront with no hidden fees, so you know exactly what to expect.

In compliance with California regulations, ProMen charges double driving time for the time it takes to travel between the pickup and drop-off locations. For example, if it takes 15 minutes to drive to your new home, we charge for 30 minutes of driving time.

No, ProMen makes booking easy and hassle-free—no deposit is required to secure your moving date with us.

With ProMen, an hourly rate is based on the time it takes to complete your move, while a flat rate is a fixed price for the entire job, regardless of time. We offer both options to meet your specific needs and preferences.

By default, ProMen offers basic valuation coverage for your belongings, but we recommend purchasing additional insurance if you need higher levels of coverage, especially for valuable or delicate items.

Absolutely! At ProMen, we offer full packing and unpacking services to make your move as seamless as possible. Our experts handle your items with care, ensuring everything is packed securely and organized.

We recommend scheduling your move as early as possible, ideally 2-4 weeks in advance. However, ProMen can accommodate last-minute moves based on availability.

For safety and legal reasons, ProMen cannot transport hazardous materials such as flammable liquids, firearms, explosives, or perishable items. We’ll provide you with a full list of items we cannot move.

Yes, ProMen has a 3-hour minimum for local moves. This ensures we provide you with the highest level of service and efficiency.

Are there any hidden fees I should be aware of?

No, at ProMen, we pride ourselves on transparent pricing. There are no hidden fees—what you see in your estimate is what you pay.

Yes, our professional movers at ProMen are skilled in disassembling and reassembling furniture as needed. We ensure everything is put back together correctly at your new home.

For long-distance moves, ProMen offers both flat-rate and hourly options, with careful planning to ensure a timely and secure move. We handle everything from packing to driving and unloading with precision and care.

In the rare event that any item is damaged, ProMen has a dedicated claims process and professional handyman services to handle repairs. We prioritize resolving issues to ensure your satisfaction.

Yes, ProMen offers secure storage solutions for short-term or long-term needs. Whether you need temporary storage between moves or more permanent solutions, we’ve got you covered.

Tipping is appreciated but not required. If you’d like to tip, the industry standard is about 15-20% of the total moving cost or $30-$100 per mover for local moves.

With ProMen, your valuables are in safe hands. We offer professional packing for delicate items, and we recommend purchasing additional insurance for high-value items if needed.

The most popular moving months are spring and summer, but at ProMen, we operate year-round. To avoid peak season rates, consider moving during the fall or winter months.

Yes, ProMen offers moving services during weekends and holidays, depending on availability. We strive to accommodate your schedule and make your move as convenient as possible.

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